Karen MacKay

Karen MacKay, MBA, CHIC

Karen has more than 25 years of professional services experience combined with an MBA from the Rotman School of Management at the University of Toronto; a Certified Hudson Institute coach, and Hudson Coachlicenses in a number of tools and assessments.

Since 2002 Karen has a number of loyal and longstanding clients who have come to count on her for her knowledge and integrity, as well as for her sensitivity and flexibility in the face of their ever-changing business priorities.

In 2009, Karen was elected to become a Fellow in the College of Law Practice Management in recognition of her contribution to the law practice management profession.

With excellent communication, presentation, facilitation and coaching skills, Karen’s practice is focused on professional service firms and the professional talent within them: leadership and strategy, governance and management; compensation, assessment and development through to succession planning and exit strategies.

Psychometrics MBTI CertifiedFurther, Karen is a globally recognized expert on the challenges, expectations and motivations of the generations at work in law firms today; the management challenges around motivation, reward and retention of associates, of women and of partners nearing retirement.

Karen is also Myers-Briggs Certified and has been taught to professionally and ethically administer and interpret the Myers-Briggs Type Indicator.

unbillable hourKaren MacKay speaks with Rodney Dowell
on Difficult Conversations 101

Karen writes a regular column entitled Taking the Lead in Law Practice magazine, an ABA publication, and she has been published in legal publications in Canada, the United States, the United Kingdom and Australia. She is a member of the Practice Management section of the American Bar Association.

Prior to founding Phoenix Legal, Karen headed up the Canadian legal practice of one of the largest human capital management consulting firms in the world. Before that she spent eleven years as the Chief Operating Officer of a large Canadian law firm.



Karen can be reached by e-mail at

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by telephone at 416.657.2997.

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